MANE CLUB POLICIES

MANE CLUB POLICIES

PLEASE READ BEFORE BOOKING

Please take a moment to read through the Mane Club policies before booking your appointment or course.

These policies are here to make sure expectations are clear and to protect both you and Mane Club.

By booking an appointment or course, you confirm that you have read and agreed to the relevant policies below.

APPOINTMENTS

All appointments must be booked through the Mane Club booking system.

Your appointment is only confirmed once the booking has been completed and any required deposit has been paid.

Please arrive on time for your appointment. Arriving late may mean there is not enough time to complete your full service, particularly where another client is booked afterwards.

If you know you are going to be late, please contact me as soon as possible.

CANCELLATIONS & RESCHEDULING

I completely understand that sometimes plans change.

If you need to cancel or move your appointment, please provide at least 48 HOURS notice.

Appointments cancelled or rescheduled with less than the required notice may be subject to a cancellation fee or loss of deposit.

Appointments cancelled on the day or missed without notice may be charged at 50%-100%

Repeated late cancellations or missed appointments may require payment in full before any future appointments can be booked.

DEPOSITS & PAYMENTS

Some appointments require a deposit to secure your booking.

Deposits are deducted from the final cost of your appointment.

Deposits are non-refundable if the appointment is cancelled with less than the required notice.

The remaining balance is payable at the end of your appointment.

Cash |  Contactless | Transfer | Clearpay 

Prices are subject to change. The price confirmed at the time of booking will apply.

COLOUR APPOINTMENTS

A consultation is recommended for new colour clients and anyone wanting a significant colour change.

Please be completely honest about your previous colour history, including:

Previous colour can affect the result that can safely be achieved.

Some colour transformations may require multiple appointments and additional time or products.

My priority is always the health and integrity of your hair, so I will never carry out a service that I feel could compromise the condition of your hair.

PATCH TESTING

Where a patch test is required, it must be completed before your colour appointment.

A patch test is required for all colour services and must be completed at least 48 hrs before your appointment.

A patch test may be required for nano hair extensions if indicated that you are allergic to some metals as the nano beads have a metal lining.

If you do not complete your required patch test, your appointment may need to be cancelled or changed.

A previous negative patch test does not guarantee that you will not develop a reaction in the future.

If you experience any unusual reaction following a patch test or service, please seek appropriate medical advice.

HAIR EXTENSIONS

YOUR CONSULTATION COMES FIRST

All new extension clients must have a consultation before their first full extension appointment.

This allows us to:

Not every extension method is suitable for every client.

My priority is always to protect the health and integrity of your natural hair.

If I feel extensions are not suitable for you at that time, I will always be honest and advise you on the best option.

EXTENSION HAIR

Extension hair is ordered specifically for you once your requirements have been confirmed.

Because extension hair is bespoke and ordered for an individual client, Hair extensions cannot be refunded once opened.

Please make sure you are happy with the colour, length and method before your hair is ordered.

EXTENSION MAINTENANCE

Hair extensions require regular maintenance.

Your recommended maintenance schedule will depend on the method you have fitted.

It is your responsibility to book your maintenance appointments within the recommended timeframe.

Leaving extensions in for longer than recommended can result in matting, tangling, discomfort and unnecessary stress on your natural hair.

If extensions are not maintained correctly, I may need to remove them and reassess their suitability before fitting a new set.

EXTENSION AFTERCARE

Your extensions are an investment, and correct aftercare is essential.

You will receive aftercare advice following your appointment.

This includes guidance on:

Failure to follow the recommended aftercare can affect the condition and longevity of your extensions and your natural hair.

For full information, please refer to your Mane Club Extension Aftercare Guide.

EXTENSION RESULTS & EXPECTATIONS

Hair extensions are a bespoke service and results will vary depending on your natural hair, density, previous colour, desired result and the amount of hair required.

I will always discuss realistic expectations with you during your consultation.

My aim is to create beautiful, natural-looking extensions while maintaining the health of your natural hair.

CHILDREN & YOUNG CLIENTS

Some Mane Club services and courses are available to younger clients.

Where an appointment or course is specifically advertised for under 18s, any required parental or guardian consent must be provided.

Please check the individual service or course information for age requirements.

EDUCATION & TRAINING

Mane Club Education courses are design individuals looking to develop their hairdressing skills.

Course information will clearly state:

Once a course has been booked, the relevant course terms will apply.

COURSE CANCELLATIONS & RESCHEDULING

If you need to cancel or move an education course, please provide 2 WEEKS notice.

Late cancellations may result in the loss of your course payment or deposit.

If a course needs to be rearranged by Mane Club due to unforeseen circumstances, you will be offered an alternative date.

MODELS FOR EDUCATION COURSES

Some courses may require a model for practical training.

Where a model is required, it is the learner’s responsibility to provide a suitable model unless otherwise agreed.

The model must meet the requirements given before the course.

Mane Club reserves the right to decline a model if they are not suitable for the planned training.

CERTIFICATES

Where a certificate of completion is included, this will be provided following successful completion of the relevant training.

Certificates confirm attendance and completion of the course and do not replace any professional qualification or insurance requirements that may apply to the learner.

Learners are responsible for ensuring they have the appropriate insurance and any required qualifications before offering services to paying clients.

PRIVACY

Any personal information provided when booking an appointment, consultation or course will be handled in accordance with the Mane Club privacy policy.

Please see the Privacy Policy for further information.

QUESTIONS

If you have any questions about any of the policies above, please get in touch before booking.

I’m always happy to answer any questions and make sure you feel completely comfortable before your appointment or training.

MANE CLUB